Terms & Conditions
Your order made our day, and we hope we make yours. If you enjoyed your experience, please tell a friend. If there is a way you would like us to improve, please email us at [email protected].
Ordering Terms
Orders must be placed 48 hours in advance. We understand that sometimes life can put you in a pinch. If you need catering on short notice, please give us a call at 919.489.5776 to check if we can accommodate your needs. If we can, we will! Orders for Monday must be placed by 5pm the previous Friday. All catering orders are subject to a service charge, sales tax, & delivery fee if applicable.
Delivery Terms
Please note that your order will arrive within a 30-minute window surrounding the delivery time selected. Deliveries require a $100 order minimum.
Payment
We accept Visa, Mastercard, Discover, & American Express. Check and cash payments must be received at least 24 hours prior to event date. Duke IRI fund code must be noted when placing the order. Invoices are issued by email, and payment is due by 5pm the day before the event date.
Cancellations & Modifications
For all orders less than $500, we will accept cancellation up to 48 hours prior to the delivery date requested for a full refund. Orders greater than $500 require a minimum of 72 hours’ notice for full refund. Events with staffing or equipment rentals require at least 5 working days’ notice for cancellation.
Safety
We do our best to avoid cross contamination in the kitchen, including nuts and gluten allergens. However, we do not operate in a nut-free or gluten-free facility. We are not responsible for food safety practices that occur after the delivery has been made.
Additional Services
All catering arrives in eco-friendly disposable boxes and platters. Reusable dishes and platters can be rented for an additional charge. Any breakages or losses of rented equipment will incur an additional replacement charge. Tables, place settings, serving dishes, and other equipment are available upon request for an additional fee. Please contact us to discuss our options to provide serving staff.
Registration & Use of Your Account
If you create an account to order at Saladelia, you are solely responsible for the use of your account, including any other person who uses your login and password details to order products through the website. You agree to notify us immediately if you become aware that your login and password details may have been compromised or if you believe any unauthorized person has access to your account.
Your Agreement to These
Terms By accessing or using the Saladelia Catering website, including completing your registration and placing an order through the website, you agree that you are subject to, and you must comply with these terms. If you do not agree to these terms, do not use this website.
